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• ★ ★ ☆ ☆ ☆

  I wish I didn't feel like writing a review. I would rather give 1 star, but I don't want to be too mean, I feel like McDougal's could be improved, hence the added star. Please read this review with a voice of sternness but patience, not yelling.
  
  My grandfather passed away a few years ago. Unlike anything you get at retail, a funeral is an experience, a memory; you can't take it back. I wish I could. Within a year I buried 4 grandparents, this particular grandfather was #3, so I had a bit of experience as to how a funeral home behaves and acts, but I had no idea that McDougal's would treat my grandfather's funeral this way. You even grew up with him in your neighborhood! This should mean you treat it with MORE respect, not less.
  
  I am a florist and had the opportunity to do the flowers for the funeral. When I arrived most of the team stood in the hall and watched me struggle to get the door open with the flowers. No help from them. They weren't dressed in a suit (unprofessional), and they were loud. They didn't tone down the entire funeral. As I brought flowers in, which consisted of an easel piece, a table arrangement, and flowers to put in the corner of the casket (since there was a flag on top of the casket) I was told that whatever was in the primary room (where the viewing was held) I would personally have to move the flowers into the chapel before the closing of the casket. Really? That's your job. Every other funeral I have been to, the funeral home takes care of moving the flowers and taking care of the minor details like that. My job is to mourn, I didn't get that chance until hours after the funeral. Here's why.
  
  When it came time to close the casket, I and thankfully a kind cousin and my brother carried the arrangements to the chapel. As we were heading back to the primary room the door was being closed! You KNEW I was taking the flowers down, yet you were closing the door on me? I was able to make it in, but just barely. Once again you weren't wearing your suit coats (which I saw you carrying around). We had the family prayer and as you went to close the casket, someone's cell phone went off, instead of stopping the closing process to speak, or simply ignoring it, you pulled out your own cell phone and proceeded to tell people to turn their's off. You closed that lid so quickly I wondered if you might have dropped it. I turned to shush my brother for talking, and I literally turned my head and then looked back and it was closed. I didn't get to see it shut. There shouldn't be any talking on your part, and my goodness, let us savor the last time we get to see our loved one.
  
  The proceedings went well from there on out, but I was worried once again if you would move the flowers to the graveside. I made them for my grandfather. I had worked on them for hours, and I was exhausted so, really my thoughts weren't on the funeral. That part is partially my bad, but I shouldn't have to worry if a funeral home will do their job.
  
  After the graveside and luncheon, I wanted to go back to the cemetery. When I did I broke down in tears, not just because all my stress came out, and I finally got to mourn my grandfather, but because one of my arrangements was in pieces all over his muddy grave. The holder for the flowers was at his feet and the flowers themselves were fallen over at his head. Why in the world would you not even TRY to put the 2 together? They were scattered and a mess. I spent the time of me crying trying to make it look better. But hours of work was tossed as if it didn't mean anything to anyone.
  
  I'm sorry about the long post. I want you guys to do better. This has been on my mind for the past few years and I don't think it should go unnoticed. Like I said earlier, this was an experience; you can't take it back like a shirt that doesn't fit right. I will always remember my grandpa's funeral as stressful and disrespectful. I do hope you the best in your business, but please be more mindful of the families you are SERVING.

  Added July 17, 2017 by Shar G.
• ★ ★ ★ ★ ★

  They were very professional, helped us find all of what was needed within our budget, and the funeral service for my grandma went on without any issues. The location is clean and they're very friendly.

  Added July 12, 2017 by Eric Draper
• ★ ☆ ☆ ☆ ☆

  Very unprofessional they made 5 big mistakes for my brothers funeral which he had already had everything planned out and everything was picked out in 2006. How could they leave out words on a headstone. We even had to ask them to trim his hair before they viewing

  Added February 15, 2017 by Levi Gibson
• ★ ★ ★ ★ ★

  McDougal Funeral Homes is stellar. My experience with their pre planning team has been great. They have shown that they care and really pay attention to details. I referred them to my mother whom they helped out as well and she was really excited because they got her a great deal on the plot that she wouldn't have been able to do on her own. Thank you Ron and the team!

  Added November 22, 2016 by Paul Staten
• ★ ★ ★ ★ ★

  Great service in trying times. Their custom colored casket perfectly captured my sister's personality.

  Added September 04, 2016 by Sam Fidler